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Support
Shipping to Us
What can and cannot be shipped to us.
16 articles
Package Arrivals
Delivery and processing times, package statuses, storage fees.
9 articles
Fees & Payments
Payment methods, currencies we accept, exchange rates.
5 articles
Shipping Out
Available couriers for shipping out, package forwarding, prepaid shipping labels.
5 articles
Picking Up
How to pickup, authorizing someone else to pickup, picking up only some packages.
5 articles
Contact Us
Support pages didn't help? Please contact us!
Most Frequently Asked Questions
How come the tracking on my parcel says "Delivered", but I still haven't gotten a notification from you?
Can I pick up my package even though I haven't received a package arrival email?
I forgot to include my PMB number when I placed my order, will it be refused on delivery?
