Our package notification system is now working again. Sorry for the inconvenience and thank you for letting us know and being patient with us throughout this issue.
Holiday Hours and Closures
Hours & Location
Shipping to Us
What can and cannot be shipped to us.
Delivery and processing times, package statuses, storage fees.
Fees & Payments
Payment methods, currencies we accept, exchange rates.
Available couriers for shipping out, package forwarding, prepaid shipping labels.
How to pickup, authorizing someone else to pickup, picking up only some packages.
Support pages didn't help? Please contact us!
Most Frequently Asked Questions
How come the tracking on my parcel says "Delivered", but I still haven't gotten a notification from you?
Can I pick up my package even though I haven't received a package arrival email?
I forgot to include my PMB number when I placed my order, will it be refused on delivery?