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Support

Most Common Questions

Did you receive my package?
You can view all your packages ready for pickup here.
Can I pick up my package even though I haven't received a package arrival email?
No. Please wait until you receive a package arrival email from us. You can also view all your packages here. If you come in without receiving a package arrival email from us, we will be unable to assist you. All packages are usually processed within 5 hours of delivery.
What time do you close at today?
I am sending a package, but forgot to include my PMB number.
You can manually add a package that will be automatically added to your account on arrival after logging in here.