You can ship almost anything to us. For example, we have previously received:
Please keep in mind that larger items might have parcel receiving fees of up to $10, depending on the package volume. For our pricing, please click here. We also cannot accept any packages over 100 lbs.
We will not accept any illegal goods or items prohibited by the major shipping couriers:
No, not at the moment.
A PMB (personal/private mail box) number is the unique number issued to you when you register, it is your account number with us.
Please add this number in your shipping address when making an order. More instructions are available after registration.
Note: this is not a PO box number as we are not a PO box.
No, we do not offer this service. There has only been two times we have encountered this since opening, both times were from UPS Brokerage and involved a high value item.
We only refuse packages if you contact us and authorize us to refuse a package, or if a package is over 100lbs.
If there is missing information on the box (such as no name, or no PMB number), we will still accept it and will attempt to contact the customer to verify that the package is theirs (usually by verifying the tracking number).
Yes, we can receive tires for passenger vehicles. We charge $3 per tire (or per bundle if the tires were strapped together during shipment).
No, we are not a PO box. We are classified as a private mail center.
The difference is:
Yes. We have employees over 21 years old that can sign for any packages with an age restriction.
Not at this time, sorry!
Please ship under the name you registered as, and include your PMB number. Your PMB number is shown here (must be registered and logged in to view).
No, we will still accept your package, but it will likely take significantly longer to process, especially if there are multiple people with the same name in our system. We highly recommend that you send us an email with your name, PMB, and the tracking number so that we won't have any problems processing your package on arrival.
Please use your phone number. Do not use ours!
In the case of your name or PMB # not being on the box when we receive it, having your phone number on the box helps us process your parcel.
Yes, we sign for all packages incoming from UPS, FedEx, and Amazon. We only sign incoming packages from USPS if there is a signature required.
Our warehouse is usually between 68-78F (20-26C).
No, sorry. The maximum weight for packages that we can receive is 100 lbs, as we do not have the necessary equipment (such as fork lifts or pallet jacks) to maneuver the package around our warehouse. We do not allow any exceptions.
If a package is already in transit to us and is over 100 lbs, it will likely be automatically refused (returned to sender) when it reaches the UPS or FedEx processing facility in Bellingham or Seattle.
This is usually a result of having a Canadian credit card, with a Canadian billing address, shipping an order to the United States. This kind of transaction raises red flags in some online sellers fraud departments (usually with Best Buy, Dell, Costco), especially with high valued items.
Having a billing address in a different country from the shipping address is a tactic some fraudsters use for making online orders with stolen credit cards, which is why your order might be declined.
If you do not contact your bank before hand to change your billing address, and instead simply enter in our billing address and shipping address, your payment will still fail as most credit card processors verify the billing address on payment for high valued orders.